Serangoon TCM Centre: 
Quality Assurance / Quality Improvement
TGS-2024051528
Incident Management – Root Cause Analysis (RCA) with Human Factors Analysis and Classification System (HFACS)
Course Overview
Course Objectives
This one-day programme is designed to deepen participants’ understanding and application of the concepts and tools of incident management. The workshop will incorporate the principles of Root Cause Analysis (RCA) and Human Factors Analysis Classification System (HFACS), in line with guidelines from the Ministry of Health’s Framework on Serious Reportable Events.
Skills and competencies that will be addressed:
Participants will learn how to:
1. Use RCA and the HFACS in analysing incidents.
2. Form and lead/facilitate effective teams to review and manage incidents;
3. Develop effective and actionable solutions to address findings from review and monitor the implementation of solutions
Registration Details
Please register for the course via AIC Learning Management System (LMS 2.0).
Course Details
Course Fee
$1120
Prevailing course fee subsidy at 90% for Singaporeans/ PRs and 45% for foreign staff working in eligible community care organizations.
Venue
Kwong Wai Shiu Hospital @ Serangoon Blk B
Course Duration
1 Day
